Tuesday, February 13, 2018

AT&T Refund "Process" Unfair to Consumers

After being an AT&T U-verse customer for over seven years, I had to cancel my services with them, as I could not negotiate a monthly payment that would fit my budget. My account was officially canceled on 12/30/17. I returned their equipment as soon as possible on 01/02/18. I paid my last bill on 12/31/17 via my AT&T online account. AT&T now owes me a credit balance of $110.69.

I called AT&T about my balance refund on 01//26/18 and was told that I would receive a check in 3-5 business days. I spoke to a very nice person who I will not name. As of 02/12/18, I had not yet received my refund. So, I called AT&T "customer service" to inquire about the delay. First, someone named Cindy (who was not nice) informed me that I would not receive my check until 45 days after my last billing statement which was issued on 01/14/18. That’s two weeks after my service was canceled. I asked to speak to Cindy’s supervisor and she told me the same thing, but a bit more nicely than Cindy but quite patronizing. Both ladies kept referring to AT&T’s process for refunds to customers. I was assured that no one could contact billing and have them cut me a check. There's no way my refund can be expedited. I find this hard to take, as I know they have certainly received their equipment by now and I owe them nothing. When my check is finally issued, it will be mailed to me and this may take another week until I receive it.

After getting nowhere with a phone call, I checked my AT&T online account to see the latest information posted. It states clearly that my account was indeed canceled on 12/30/17 and that AT&T owes me $110.69. I'm copying and pasting the information posted. Your account has a credit. Since this is your final balance, we'll mail a refund check to your billing address within 6 weeks. If this were true, I should have received my refund as early as 02/12/18. According to Cindy and her supervisor, I won’t get my refund until sometime in March if they are only counting business days.

I’ve been a good and loyal customer of AT&T in regards to paying my bills on time and renewing their services for a full year at a time. If I did not pay my bills on time, I would surely be charged a late fee. AT&T is now using my money for free for an unreasonable amount of time in my opinion. I wish I could charge them interest for holding up my refund. After all, I owe them nothing and I returned their equipment over a month ago.

Even if nothing can be done to expedite the payment of my refund, I have lodged an official complaint against AT&T for refund processes that are unfair to consumers.

Wednesday, June 9, 2010

ISTE Standards Implementation

After reviewing the ISTE standards, view one of the NETS Implementation: Videos of NETS*S in Action from ISTE's From Paper to Practice video series.
Post comments about the video you viewed in regards to its relevance to you and your classroom instruction (or share your perspective as a technology coordinator or administrator).

Also be sure to note the following:
  • Which video did you view?
  • What project/class assignment was featured?
  • What technologies were featured (including use of Web 2.0 tools, communication tools, etc.)?
  • Have you or would you consider doing such a project with your students?

Wednesday, September 2, 2009

What are some differences between...?

What are some differences between ... ?

Blogs and Wikis; Web 1.0 & Web 2.0, etc ... it's all so confusing. Let's see what we can do to clear up this confusion. Explore the relationships/differences between ONE of the following pairs of topics/terms:

  • Blogs vs. Wikis
  • Video Conferences vs. Webcasts/Webinars
  • Web 1.0 vs. Web 2.0

Then, do the following:
  1. Define each topic/term. For example, define both "blogs" and "wikis" if that is what you selected.
  2. Answer the following question: What are some differences (at least three) between ... (e.g., Blogs and Wikis)?
  3. Finally, click on the COMMENTS link below this posting to respond. It is highly recommended that you compose your response offline using a word processing program. Then, copy and paste your work into the comment box.

To view two more short videos created by Lee Lefever, go to my delicious Web site at http://delicious.com/MacPat. Then, click on the Blogs in Plain English video link and the RSS in Plain English video link. I have nine (9) Lee Lefever tags. Click on LeeLefever on the right hand side.

To see educational Blogs I've recommended, go to my Portaportal bookmarking Web site at http://www.portaportal.com/. In the GUEST box, type in my user name: Patapan7.

I really like both of these online tools for bookmarking Web sites. Of course, Delicious in a Social bookmarking tool as your resources can be easily shared with many others.

Saturday, January 31, 2009

Classroom Revolution

This presentation was created using Voice Thread. It provides an interesting retrospective on classrooms and a look toward the future. Raenette Taljaard included this presentation on her blog at http://raenettesblog.blogspot.com/2008/04/teaching-in-olden-days.html. Be sure to view her blog page on the topic of Teaching in the Olden Days!

Friday, March 7, 2008

How to Help Students Handle Information Overload

Please read the attached article:
Safford, B. R. (October 2006). How to help students handle the information overload. School Library Media Activities Monthly, v.23, n.2. Retrieved January 18, 2008 from http://www.schoollibrarymedia.com/articles/Safford2006v23n2.html.

Safford asserts that, "When we complain that students choose the first article on the periodical list, the first eight books in a keyword search hit list, or the first two articles in a Google list, we are really responsible for not having taught them to do otherwise."

Do you feel this is true or not? Please provide a detailed response to this question.

How do you think we should help our students choose the best information from all that is available to them? Please elaborate.